Hear me on “Speak Up and Stay Alive Patient Safety Radioh! with Patricia Rullo”.
The segment is called “Grill the Guest” and begins at minute 13.30 and ends at minute 27.0. Our focus is on Patient Needs, Expectations and Patient Experience.
Prior to my segment is a wonderful piece by Pat where she dissects the word “Experience” (as in Patient Experience) and brings a new perspective to the discussion of Patient Experience.