Develop patient engagement tools for optimal care, satisfaction

(originally published by Hospital Impact)

Patient-centered care, patient engagement, patient activation–all terms many of us healthcare leaders use to describe a key output of improving the healthcare system.

I write a lot about these topics and recently made note of misconceptions and lessons learned specific to these very important focal points:
» A patient’s activation and engagement will vary over time (and perhaps from visit to visit) based on many factors.
» To truly provide patient-centered care, providers must understand the patient’s whole (and ever-evolving) story.
» Patient-centered care includes determining what your specific patient needs at that specific time.
» Patient-centered care requires truly and authentically connecting with the patient at each and every healthcare encounter.
» Patient-centered care recognizes that each patient is different and so is each patient’s optimal level of activation and engagement.

Read more!

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