“There’s lip service to quality and, goodness knows, propaganda, but real commitment is in short supply. Systems awareness and systems design are important for health professionals, but are not enough. They are enabling mechanisms only.
It is the ethical dimension of individuals that is essential to a system’s success.
Ultimately, the secret of quality is LOVE.
You have to love your patient, you have to love your profession, you have to love your God.
If you have love, you can then work backward to monitor and improve the system.”
— Avedis Donabedian: father of quality assurance