Often I sit in the lobby of hospitals listening, observing, and on occasion talking.
You can learn much about a hospital and its culture in doing so.
One morning, as I was doing so, a veteran began to share his healthcare story…
“I recently had surgery here. … Guess what happened during my recuperation.” ”
What happened during your recuperation?”
“A few days after I got home, I received a card.”
“Yes, a card. A card from my entire surgical team. … Each member of my team wrote me a message on my card. And they all signed it.”
And then before I could respond he added …
“They brought humanity into my healing.”
Over many years I have been blessed to work with and for veterans. And it never fails to touch my heart when I hear a story of compassion, caring (healthCARING) — of bringing humanity back into healthcare (and yes, this veteran said it before I could).