Tom is an Industry Voice for Relationship Centered and Compassionate Care. An author, consultant and advisor, and nationally recognized speaker, he is passionate about changing the healthcare system to a healthCARING system. Most recently Tom was the Chief Financial Officer (CFO) and Vice President of Strategy for NICHQ (the National Institute for Children’s Health Quality).
Tom has more than 30 years of extensive leadership experience building relationship centered, patient-and-family focused, empathetic, compassionate care models; analyzing and meeting patient and family expectations; optimizing strategic partnerships, ventures and teams; and bending the cost curve. Before joining NICHQ, Tom was the executive director of the Hygeia Foundation, a nonprofit research institute, and prior to that the Chief Business Strategy Officer for Network Health Corporation (a Medicaid Managed Care Organization of service to a local Safety Net Hospital) and the Chief Operating Officer (COO) for the Health Plan Division at Martin’s Point Health Care.
Tom writes extensively on relationship centered and compassionate care, patient engagement, patient safety, healthcare innovation, collaborative care models, health systems improvement, and is an industry voice for Hospital Impact and FierceHealthcare. He is also a guest blogger for the Paediatric International Patient Safety and Quality Community (PIPSQC), ISOQOL, the Arnold P. Gold Foundation, and others.
He is currently writing the health care novel, From Heart to Head and Back Again … a journey through the healthcare system. He also shares stories of love, parenting, coaching and family through the Big Kid and Basketball series; and focuses on penning verse through his poetry.
Tom will be delivering the Keynote address for the Patient and Family Centered Care (PFCC) Conference this Fall, and recently chaired the World Congress Patient Engagement Summit. He is an advisor to the Patient Voice Institute, an Advisor to Location Green, an Advisory Board member for the Center for Health Engagement, a PIPSQC Ambassador, an Arnold P Gold Foundation, Hope Tang, MD Humanism in Medicine Essay Contest Reviewer, and recently a member of the National Quality Forum (NQF) Patient and Family Engagement Action Team, and also recently a Social Media Super Leader for the Robert Wood Johnson Foundation.
Tom received his master’s degree in Health Services Management from Lesley University and his bachelor’s degree in Healthcare Administration from Stonehill College.